Support

How do I restore my purchase on a new device?

Open Animal Quiz, tap any locked deck to bring up the paywall, and tap Restore Purchases at the bottom of the screen. As long as you are signed in with the same Apple ID that made the original purchase, your Animal Match Pro access will be restored.

How do I request a refund?

You can request a refund right from the app. Open the paywall screen and tap Request Refund to open Apple's refund request flow. Apple handles all refund decisions directly.

Is Animal Match Pro a subscription?

No. Animal Match Pro is a one-time purchase that gives you lifetime access to all premium decks. There are no recurring charges.

Does Animal Quiz collect any personal data?

No. Animal Quiz does not collect, store, or share any personal information. It is designed to be safe for children and complies with COPPA. For details, see our Privacy Policy.

Does Animal Quiz show ads?

Never. Animal Quiz is completely ad-free.

The app is not working correctly. What should I do?

Please try the following:

1. Close the app fully and reopen it.
2. Restart your device.
3. Make sure you have the latest version of the app installed from the App Store.

If the problem continues, email us at support@appvira.com with a short description of what happened and your device model.

Can I use Animal Quiz on multiple devices?

Yes! Sign in to each device with the same Apple ID and use Restore Purchases to unlock Animal Match Pro.

Is Animal Quiz available in other languages?

Currently Animal Quiz is available in English only. More languages are coming soon!